Novarica Case Study Compendium
Customer Communication Management Services
Win in an experience-driven world with unified multi-channel customer communication
Staying relevant in a digital-first world requires next-gen customer communication management (CCM) capabilities
With customers demanding exceptional digital experiences, strategic communications partnerships are essential for success. That’s why leading insurance, banking and healthcare companies firms leverage ValueMomentum’s CCM services to gain advanced industry-specific technology expertise for streamlining operations, ensuring compliance, increasing engagement and enabling unified multi-channel communications on OpenText Exstream and SmartCommunications SmartCOMM platforms.
Here’s what ValueMomentum CCM services can do for you.
CCM Consulting Services
Our consulting services helps deliver Customer Communication Management (CCM) solutions that transform the customer experience, ensure regulatory compliance and improve operational efficiency. We provide support for identifying and removing inefficiencies in the overall document output management processes and help automating the document workflow process with less IT intervention.
Expert Implementation & Testing
Our implementation and testing service helps enterprises with design and implementation of an adaptive document automation and content management architecture to support their digital strategy. A flexible Customer Communication Management architecture allows business users access and customize content quickly and easily in a controlled manner.
"Quantitatively, the project (with ValueMomentum) achieved impressive results. We’ve reduced the volume of forms by 28%. Additionally, we expect annual savings of 70,000 business user hours once form data fill, system-generated submission, and centralized printing is complete."Marcus Knuth, Vice President, Enterprise Technology