Customer Communication Management Services

Drive personalized and profitable customer experiences through unified multi-channel customer communications

Meet the 21st century’s demands for a next-gen customer communication management (CCM) system

Staying relevant in today’s personalized service society requires an exceptional digital experience across the entire customer journey. The experience-driven revolution has arrived, and its demanding personalized, consistent, and compliant communication that is available whenever, wherever, and however consumers want it. ValueMomentum’s proven industry-specific expertise can help you design and deliver an agile CCM system that enables collaboration across the business, ensures compliance, increases engagement, and enables unified multi-channel communications on OpenText Exstream and SmartCommunications SmartCOMM platforms.

Tomorrow is calling. Are you ready to answer?

Here’s what we can do for your company

CCM Consulting Services

Anything you want to do, ValueMomentum can help you do better. That’s why dozens of top firms trust us to help transform their digital experience architecture. Improve operational efficiency, identify and remove inefficiencies in your document output management process, automate document workflow, and reduce IT intervention so that your business can stay competitive in today’s experience-driven world.

Expert Implementation & Testing

Upgrade your CCM architecture so that your business can operate at the speed of the digital era. Our enterprise-level solutions enable businesses to design and implement an adaptive document automation and content management architecture that supports high-volume, on-demand personalized communications that drives business impact, empowers employees, and optimizes the customer experience.
"Quantitatively, the project (with ValueMomentum) achieved impressive results. We’ve reduced the volume of forms by 28%. Additionally, we expect annual savings of 70,000 business user hours once form data fill, system-generated submission, and centralized printing is complete."
Marcus Knuth, Vice President, Enterprise Technology
Acuity

CCM Center of Excellence

ValueMomentum’s industry-level expertise can equip your firm with the CCM tools it needs to sustain its competitive advantage. Our Center of Excellence helps enterprises define best practices, and build accelerators that drive quality, productivity, and efficiencies across the organization. Minimize project delivery time and cost with targeted solutions that not only provide for today’s needs, but also scale up to solve tomorrow’s problems.

Migration & Upgrade Support

The end of legacy print applications is fast approaching, but is your firm prepared to make the migration to modern CCM platforms like Opentext Exstream and Smart COMM TM? ValueMomentum can help you stay ahead of the curve. Our proven methodologies and tools enable businesses to create designs that are efficiently shared, expedite migration efforts to improve speed-to-market, and reduce maintenance costs, all while minimizing complications. Take the initiative to become the change your customers want to see.

Change starts with a conversation. So let's talk

Resources for Customer Communication Management

  • Acuity implemented a CCM platform and forms portal to standardize and
    centralize correspondence across the enterprise
  • The 18‐month project resulted in the conversion of over 1,000 forms
  • They saved 1,250 business user and IT hours in 2017, along with a 65% reduction in forms maintenance resources
Read the case study

Ready to take it up a notch?