Novarica Case Study Compendium
Implementation and Testing
Revolutionize your CCM architecture to keep up with the exponential nature of communication
Serve the greater customer experience with modern, effortless end-to-end digital and print solutions
Adapt or perish—that is the name of today’s game. Nowadays, businesses must offer near-flawless customer experiences, or risk losing all their customers to younger, more technologically savvy companies. Simply put, traditional customer communication processes are error-prone, outdated, and thus incapable of delivering the smart, personalized, consistent, and real-time information that today’s consumers consider the bare minimum. ValueMomentum can help you make the winning moves by designing and implementing a CCM platform that consolidates all customer communications within a single seamless omni-channel solution.
Here’s what we can do for your company
The best time to implement a multi-channel CCM system was yesterday. The second-best time is today. Whether in the cloud or on-prem, ValueMomentum can help your firm develop and execute an engaging, multi-channel CCM strategy that integrates everything from profile management to output tracking in a single streamlined solution.
Interactive, Batch & On-Demand Communications
Amplify engagement by implementing interactive and on-demand communications. The era of generic bulk mail is over, and businesses are scrambling to adapt to the 21st century’s expectation for information that is interactive—meaning dynamic and two-way via channels including self-service, e-mail, SMS—and on-demand, such as via call centers and automated chatbots. What are you waiting for? A lifetime of winning customer loyalty is on the horizon.
Change starts with a conversation. So let's talk.
Resources for Customer Communication Management
Read the case study
- Acuity implemented a CCM platform and forms portal to standardize and
centralize correspondence across the enterprise
- The 18‐month project resulted in the conversion of over 1,000 forms
- They saved 1,250 business user and IT hours in 2017, along with a 65% reduction in forms maintenance resources