Migration and Upgrades

Overhaul antiquated IT systems in favor of modern toolsets that optimize for customer experiences

Streamline operations, step up productivity, and ensure compliance & governance by embracing state-of-the-art platforms designed to succeed in the 21st century

Modern CCM platforms are an absolute in an experience-centric world. Home-grown, legacy IT systems simply don’t meet the minimum criteria of consistent, personalized customer communication. We know that even small changes can be challenging, but ValueMomentum makes even a complete overhaul of your CCM architecture painless. Our proven expertise, tools, and methodologies will make your migration to a true omni-channel communication platform efficient, effective, and empowering for both customers and employees.

Here’s what we can do for your company

Migration

Yesterday’s customer communication solutions are no match for modern end-to-end CCM platforms. Future-proof your firm by migrating from a legacy system to a modern platform that integrates tools like TM OpenText ExStream, SmartCommunications, and Quadient Inspire. These toolsets and utilities drastically reduce form design and streamline operations, allowing you to smoothly meet your targets for speed-to-market, reduce maintenance costs, and minimize complications.

Upgrades

Is your firm taking advantage of the best that technology has to offer? Stay ahead of the competition by staying up to date with a cutting-edge CCM platform. Too busy is no longer a factor—ValueMomentum’s team of experts can efficiently upgrade your old toolsets so your company can take advantage of the newest CCM capabilities without compromising time better spent on business objectives.

Composition Tool Conversion

Generate better content, faster. ValueMomentum can help you assess, choose, and implement the toolset that best meets your firm’s specific needs. Transition from one CCM product/tool to another CCM product/tool, or vice versa, without a hitch.

Change starts with a conversation. So let's talk.

Resources for Customer Communication Management

  • Acuity implemented a CCM platform and forms portal to standardize and
    centralize correspondence across the enterprise
  • The 18‐month project resulted in the conversion of over 1,000 forms
  • They saved 1,250 business user and IT hours in 2017, along with a 65% reduction in forms maintenance resources
Read the case study

Ready to take it up a notch?