Project Highlights:
To drive better user experience for adjusters and claimants, cut down on the time and cost required to generate claims documents, and drive overall operational efficiency, a Fortune 500 insurer decided to modernize its claims content management process. Upgrading from a legacy, homegrown content tech stack to a modern, cloud-based content management system, which integrated with the company’s newly modernized claims system, helped the insurer drive its letter cycle time down from around four days to less than three hours.
Benefits:
- Reduced claims letter cycle time from around four days to under three hours
- Lowered IT input required for customized letters
- Cut operational costs associated with claims letters
- With additional digital capabilities on the roadmap, slated to drive up to $1 million annual savings
