CLIENT OVERVIEW
Backed by more than 125 years of experience, CNA is one of the largest US commercial property and casualty insurance companies, providing a broad range of standard and specialized insurance products for businesses and professionals across the US, Canada, and Europe. CNA is known for disciplined underwriting, strong service, and deep industry expertise, supported by highly specialized underwriting, claims, and risk control teams that understand complex and emerging risks and deliver informed, responsive guidance.
CNA Canada is headquartered in Toronto with five regional offices across Canada.
BUSINESS CHALLENGE
CNA Canada set out to modernize its approach to rate testing to maximize the efficiency and accuracy of its rating function. As with many insurers, the previous approach was heavily manual, requiring rework for every single rate change or rate validation with substantial back and forth between the CNA team and its third-party rating vendor before being able to upload updated rates to the insurer’s Majesco core systems.
CNA Canada wanted to simplify the process and automate the end-to-end workflow while making it easier to integrate rate updates into Majesco. The primary goal was to create a more efficient, continuous rate testing process that would accelerate the launch of new and updated products and support the company’s growth strategy. alongside its cloud deployment. It was also critical to offer a modern, responsive experience that provided the right information at the right time to stakeholders ranging from employees and agents to partners and retail customers.
SOLUTION OFFERED
Familiar with its thought leadership surrounding rate testing and automation, CNA Canada engaged ValueMomentum to showcase its existing rate testing workflow and the benefits of automation. Beginning with commercial auto quoting as the initial use case, ValueMomentum highlighted three key components in the workflow to address: automated file retrieval, rate calculation, and smooth file submission.
In the initial weeks of the project, ValueMomentum executed 26 rate testing scenarios that focused on automating the core components and using Excel. These included file management, handling of CSV files, downloading CSV files, and more. ValueMomentum also tailored the 26 rate testing scenarios for CNA and its customers’ needs, providing capabilities such as different vehicle combinations and various regulations across Canada’s provinces. The updated automated workflow seamlessly downloads the rate flat file from the rating system, runs a script in Excel to process the data and derive premiums, then uploads the processed file back to the insurer’s Majesco platform.
VALUE DELIVERED
Automating these 26 rate-testing scenarios reduced the manual effort required to maintain accurate, competitive rates and freed CNA Canada resources to focus on higher-priority initiatives. The project also aimed to reduce rate validation time by approximately 70% and eliminate manual intervention between Majesco and the third-party rating system.
“ValueMomentum transformed our legacy test scripts into modern, Playwright-based automation with real precision,” said Duncan Anderson, Practice Leader – Operational Excellence at CNA Canada. “Their team’s expertise went beyond automation — they understood the intricacies of our policy administration platform and our rating file ecosystem, and that technical depth combined with domain knowledge was critical to the initiative’s success. The expertise, attention to detail, and collaborative culture ValueMomentum brought to our rater file automation initiative significantly strengthened our testing capabilities.”
Thanks to the rate file automation initiative, the insurer has achieved its efficiency goals and is able to push rate changes faster to maintain competitive positioning in the market and support efficient implementation of rate changes.
