A mature claims function is not built on technology alone. While investments in cloud, AI, and digital platforms are critical, maturity also requires insurers to pay special attention to operating models and organizational culture. Individual initiatives can improve efficiency in isolated areas, but long-term value comes from aligning claims modernization with optimal claims-handling outcomes.

This report benchmarks where insurers stand today, provides a tier-based roadmap, and outlines a phased approach to help carriers achieve and maintain claims maturity in 2026 and beyond.

Download this whitepaper to gain insights into how insurers can move from today’s fragmented investments toward fully mature, future-ready claims functions.