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Fortune 500 Insurer Elevates Customer Experience with New CCM Platform

Published on: September 26, 2023
Posted on: September 26, 2023

Related

CCM Platform

Project Highlights

The Fortune 500 insurer worked with ValueMomentum to transition to a customized customer communications management (CCM) platform for digital, omnichannel communications with customers and to improve online account experience by upgrading their OpenText Exstream platform with an e-delivery invoices system.

Benefits

  • Improved customer satisfaction via omnichannel communications and realtime documents access
  • Satisfied evolving customer and business demands
  • Simplified CCM system technology and architecture while reducing maintenance costs
  • Reduced batch processing errors and reliance on print and manual labor

Download this Case Study

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