With the unprecedented economic crisis and the corresponding market shift, insurance companies are under pressure to meet their business goals and sustain growth.
Insurers’ ability to manage business rules and keep with changing customer demands will play a significant role in driving business growth. For this, insurers must overcome challenges such as lack of process standardization, technology readiness, and infrastructure. Operational agility and smart decision-making will help insurers gain greater control across their key business processes, deliver superior customer experiences, and reduce operational costs.
In this webinar, you will learn:
- Ways to maximize control over high-volume operational decisions
- How to improve scalability to keep with multiple service requests while updating business rules appropriately
- Insights & best practices from ICICI Prudential on the automation of business decisions