Our client, a bank with more than $20 billion in assets, provides business and consumer banking, mortgages, financial planning, trust and investment services to its customers. The bank offers a full suite of delivery channels (Branch banking, ATM, Internet banking and Mobile banking) innovative technology to improve customer service and stay ahead of competition.
As such, the bank planned to enhance its mobile applications to keep up with fastchanging consumer preferences, mobile functionality and technology trends.
The bank wanted independent verification and validation outside of the mobile app vendor, and had an existing relationship with ValueMomentum on other testing projects. ValueMomentum was asked to act as a third-party tester for the enhanced mobile app. Some of the areas that needed to be addressed.
Given the client’s business objectives and concerns, the following solutions were proposed and implemented: