Our Client is a leading fortune 500 financial 500 service company.
This Carrier had embarked on a multiyear digital transformation of its agent engagement applications.
The digital transformation intended to:
The client had started developing web & mobile apps for multichannel sales and services. However, to provide a seamless omni-channel experience, the technology architecture needed to support:
ValueMomentum partnered with the Carrier to define a digital technology architecture that combined consulting staff with that of the carrier’s. Engagement highlights included: