CCM Experience Insurance More Resources

Pekin Insurance Adopts an Enterprise CCM for Automated Document Generation

Pekin adopted a cloud-enabled CCM platform as part of an enterprise-wide transformation initiative to streamline and automate multiple processes, including document generation. Developed over an aggressive 12-month timeline, Pekin achieved a net 67% improvement in document generation efficiency.

Business Need

Pekin struggled with antiquated mainframe-based legacy forms generation applications that required IT intervention to make even the smallest adjustments to a form, delaying document generation. Costs and risks of maintaining the outdated on-premise system also mounted as Pekin was unable to rapidly respond to market shifts.

Tools and Technology

Pekin used SmartCOMM, by Smart Communications, for enterprise CCM, along with Hyland’s OnBase, for storage. VM designed a scalable, cloud-first architecture that leveraged API-enabled MuleSoft for connecting SmartCOMM and Guidewire, and used agile methodology for an effective test-and-learn framework.

Success Factors

Pekin cited ValueMomentum’s deep knowledge of the insurance industry and expertise with related solutions and subsystems as success factors. Also critical was the ability to embrace Pekin’s “one team” approach by working closely with internal employees and business integration provider, Deloitte.


Pekin reduced the former three-week documents generation turnarounds to less than a week for a 67% improvement in process efficiency. New form authoring time improved by 15 percent, and the cloud-first CCM platform reduced costs by 29%. Pekin also reconciled and migrated 3,000+ legacy forms spanning Personal, Commercial and Workers’ Comp P/C lines.

ValueMomentum demonstrated their expertise while continuously going above and beyond. They helped us deliver all of the functionality we wanted and met all of our goals. In short, ValueMomentum has been a great organization to work with.

AVP of IT, Pekin