Senior Support Engineer – Middleware Support

Skills: Middleware Support

Position: Senior Support Engineer

Experience: 3 Р8 years

Location of The Job: Hyderabad

Job Type: Full Time

Company Description:

Job Responsibilities/KRAs:

  • Install and configure Middleware and fixes on Linux/Windows.
  • Deploy and upgrade Middleware components.
  • Monitor non-production environment, participate in production problem calls, and resolve any problems related to Middleware.
  • Tuning Middleware components to optimize performance.
  • Troubleshoot and resolve issues minimizing the application impact.
  • Responding to NOC (Network Operation Centre) team calls.
  • Document SOPs with effective FAQs on common problems and steps to resolve the issue.
  • Identify and automate any manual/repeated tasks.

Desired Skill, Experience, Qualifications, Certifications etc.,:

  • 5-7 years of experience working as L2/L3 support professional managing 24/7 Customer facing applications.
  • Experience working on IBM WebSphere MQ, Shell/ Perl scripting.
  • Experience working on Application and Server monitoring as well as Ticketing tools.
  • Well versed with support process like SOP, NOC, Handover/Takeover, following SLA.
  • Excellent verbal and written communication skills.
  • Strong analytical and problem solving skills.
  • Need to be excellent team player.

Please email your resume to