The nature of digital in insurance is changing rapidly. It’s no surprise that in a recent survey, 90% of insurers stated that they are engaged in digital transformation in some form.
If insurers want to do more than just keep their head above water (which results in falling behind digital natives and rapidly-digitizing incumbents) there is a foundation that needs to be put in place. This report shares Celent’s detailed perspective on the “3 Facets” they consider as the new foundation for Digital in Insurance:
- Building or acquiring new technological capabilities
- Building or acquiring new human capabilities
- Revamping the organization and its processes to mix, match and deploy new technological and human capabilities at scale