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Web enablement of Legacy User interfaces for Claims Applications
Innovative technology solution utilized to provide rich GUI screens in lieu of “green screens” to reduce training time, increase Customer service productivity

Industry
Insurance

Client:
Leading Northeastern P&C Carrier

Needs addressed
Claims Administration

• Our Client faced the challenge of attracting and retaining Customer Service Representatives (CSRs) as the claims applications were largely “green screen” based requiring lookups and memorizing key strokes; high training costs, lead times and turnover created a need for GUI-based interfaces
• However, the Client did not want to invest in a large reengineering effort until the direction of the Claims department was finalized and instituted by executive management; an interim solution was sought.

Technology Solution delivered
Application Maintenance & Transformation, Portal & Collaboration,CRM Implementation

• ValueMomentum proposed several alternatives, each with its pros and cons, and recommended that the optimal interim solution was to utilize “screen-scraping” tools that did not disturb the underlying mainframe applications, while providing rich GUI capabilities.
• The Client selected a tool for this project and awarded ValueMomentum, a fixed-price and time contract for the end-to-end implementation of this project.

Execution model
At site, T&M

Technologies used
Ratabase Platform (Rate Calculation), J2EE, App Server, Web Services

Benefits delivered

• Successfully delivered the project on-time and within budget – executed within 15 weeks
• Significant enhancement of CSR productivity through GUI-based interface while reduction in traning costs and turnover

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