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Centralized QA Services using Offshore Delivery Center (ODC)
Managed Services augmentation model enables client to focus on strategic initiatives while availing of SLA-based deliverables.
Industry
Insurance
Client
Mid-Western P&C Carrier
Needs addressed
Managed Services
Our client is in the midst of a transformational initiatives involving replacing its core systems with packages or custom solutions for Policy Processing, Claims and Billing system with a ‘Build & Buy’ approach. The Client’s QA department faced the following challenges:
- Significant staff needed for augmenting QA teams to support parallel rollouts
- Ability to deliver on time with limited budget; substantial testing required prior to rolling out applications to agents, insureds and internal users
- Challenges with retaining knowledge, ramp up/down for multiple projects, phases and rollout schedules
Technology Solution delivered
Centralized QA, IV&V,Core Systems Replacement & Modernization
Leveraging our experience in (a) P&C industry (b) QA experience and (c) global delivery capability, we partnered with the Client in delivering the following:
- Staffed projects using Managed Services model with QA teams using Offshore Delivery Center (ODC) model
- Supplemented Onsite QA teams with Domain Specialist and Business Analysts to guide in writing test cases using ISO and underwriter manuals
- Introduced metrics to track team productivity, onsite lead and client manager tasked with closely tracking metrics for defect counts, test cases executed
- Conducted shadow testing to measure offshore QA analyst productivity
Execution model
T&M
Technologies used
Open Source QA testing tools
Benefits delivered
- Delivered 40% cost savings; additional savings from assuming administrative & knowledge management tasks associated with ramping up/down
- Enabled client to deliver to business on time in spite of SMEs being stretched thin, focus on meeting business needs by providing outsourced, SLA-based QA service
